TL;DR

Director Customer Success: Leading and developing a hybrid team responsible for delivering world-class business and technical account management to %hirify_global%’s clients with an accent on customer retention, team leadership, and cross-functional collaboration. Focus on building long-term client relationships, improving customer experience, and managing global teams in a hybrid work environment.

Location: Manila, Philippines (Hybrid: 2 days onsite, 3 days remote)

Company

%hirify_global% is a global market leader in AI, cloud, and digital software products used by 25,000+ businesses worldwide, including 85 of the Fortune 100 corporations.

What you will do

Lead and mentor a hybrid team of Professional Services Managers and Individual Contributors to deliver exceptional customer success.
Develop and execute retention and renewal strategies to meet or exceed targets.
Collaborate with sales, technical support, and partner success teams to enhance customer experience and product penetration.
Manage team performance through coaching, feedback, and performance management.
Oversee account assignments and maintain competitive product knowledge.
Participate in recruiting, staffing decisions, and be available on-call as needed.

Requirements

Location: Based in Manila, Philippines with hybrid work model (2 days onsite, 3 days remote)
Bachelor’s degree or equivalent experience; MBA is a plus.
12+ years in customer service, contact center, or B2B technology with 5+ years in management.
Experience leading remote teams and strong public speaking skills.
Ability to work on-call and travel as needed.

Culture & Benefits

Fast-paced, collaborative, and innovative global company environment.
%hirify_global%-FLEX hybrid work model for maximum flexibility.
Opportunities for internal career growth across multiple roles and domains.
Equal opportunity employer with inclusive culture.