Director Customer Success

TL;DR

Director Customer Success: Leading and developing a hybrid team responsible for delivering world-class business and technical account management to hirify.global’s clients with an accent on customer retention, team leadership, and cross-functional collaboration. Focus on building long-term client relationships, improving customer experience, and managing global teams in a hybrid work environment.

Location: Manila, Philippines (Hybrid: 2 days onsite, 3 days remote)

Company

hirify.global is a global market leader in AI, cloud, and digital software products used by 25,000+ businesses worldwide, including 85 of the Fortune 100 corporations.

What you will do

• Lead and mentor a hybrid team of Professional Services Managers and Individual Contributors to deliver exceptional customer success.
• Develop and execute retention and renewal strategies to meet or exceed targets.
• Collaborate with sales, technical support, and partner success teams to enhance customer experience and product penetration.
• Manage team performance through coaching, feedback, and performance management.
• Oversee account assignments and maintain competitive product knowledge.
• Participate in recruiting, staffing decisions, and be available on-call as needed.

Requirements

• Location: Based in Manila, Philippines with hybrid work model (2 days onsite, 3 days remote)
• Bachelor’s degree or equivalent experience; MBA is a plus.
• 12+ years in customer service, contact center, or B2B technology with 5+ years in management.
• Experience leading remote teams and strong public speaking skills.
• Ability to work on-call and travel as needed.

Culture & Benefits

• Fast-paced, collaborative, and innovative global company environment.
• hirify.global-FLEX hybrid work model for maximum flexibility.
• Opportunities for internal career growth across multiple roles and domains.
• Equal opportunity employer with inclusive culture.