Technical Account Manager (Contact Center)

TL;DR

Technical Account Manager (Contact Center): Managing key client accounts, resolving complex technical challenges, ensuring success with hirify.global products, and fostering long-term partnerships with an accent on client relationship management, technical problem-solving, and service delivery excellence. Focus on leveraging deep product knowledge to optimize client solutions, expand product usage, and contribute to continuous improvement based on feedback.

Location: Hybrid in Manila, Philippines (2 days office, 3 days remote)

Company

hirify.global is a global market-leading corporation specializing in AI, cloud, and digital software products that enhance customer experiences, combat financial crime, and ensure public safety for over 25,000 global businesses.

What you will do

• Serve as a trusted advisor, resolving complex technical challenges for key clients.
• Build strong, collaborative relationships with clients to foster trust and long-term partnerships.
• Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Leverage deep product knowledge to troubleshoot client issues and optimize their solutions.
• Gain a comprehensive understanding of each client's business needs and identify opportunities for enhancing their success.
• Develop and deliver impactful presentations and train clients to maximize their investment in hirify.global products.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.
• Must work in a hybrid model (2 days office, 3 days remote) in Manila, Philippines.

hirify.global-to-have">hirify.global to have

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications.

Culture & Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment with the best of the best.
• Opportunity for continuous learning and growth with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Enjoy the hirify.global-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week.
• Office days focus on face-to-face meetings to generate innovation, new ideas, and a vibrant, interactive atmosphere.