TL;DR

Technical Account Manager (Contact Center): Managing key client accounts, resolving complex technical challenges, ensuring success with %hirify_global% products, and fostering long-term partnerships with an accent on client relationship management, technical problem-solving, and service delivery excellence. Focus on leveraging deep product knowledge to optimize client solutions, expand product usage, and contribute to continuous improvement based on feedback.

Location: Hybrid in Manila, Philippines (2 days office, 3 days remote)

Company

%hirify_global% is a global market-leading corporation specializing in AI, cloud, and digital software products that enhance customer experiences, combat financial crime, and ensure public safety for over 25,000 global businesses.

What you will do

Serve as a trusted advisor, resolving complex technical challenges for key clients.
Build strong, collaborative relationships with clients to foster trust and long-term partnerships.
Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
Leverage deep product knowledge to troubleshoot client issues and optimize their solutions.
Gain a comprehensive understanding of each client's business needs and identify opportunities for enhancing their success.
Develop and deliver impactful presentations and train clients to maximize their investment in %hirify_global% products.

Requirements

Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
Excellent customer service and communication skills, with fluency in both written and verbal communication.
Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.
Must work in a hybrid model (2 days office, 3 days remote) in Manila, Philippines.

%hirify_global% to have

Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications.

Culture & Benefits

Join an ever-growing, market disrupting, global company.
Work in a fast-paced, collaborative, and creative environment with the best of the best.
Opportunity for continuous learning and growth with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Enjoy the %hirify_global%-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week.
Office days focus on face-to-face meetings to generate innovation, new ideas, and a vibrant, interactive atmosphere.