TL;DR

Professional Services Engineer (AI): Deliver and optimize AI-driven applications and digital solutions for enterprise contact centers with an accent on AI, NLU, CRM integrations, and project management. Focus on designing, implementing, and maintaining AI bots and services, providing consultative support, and leading project teams.

Location: Hybrid in Manila, Philippines with two days onsite and three days remote per week

Company

%hirify_global% is a global leader in AI, cloud, and digital software solutions serving 25,000+ businesses including 85 Fortune 100 companies, with over 8,500 employees worldwide.

What you will do

Configure, program, and develop AI and contact center solutions including chatbots, NLU, ACD, IVR, ASR, and CRM integrations
Lead design and development of AI and bot applications aligned with customer needs
Collaborate with project managers to oversee end-to-end project rollouts and lifecycle management
Provide business consulting and subject matter expertise on AI-driven digital products
Mentor project teams and develop documentation for emerging digital products

Requirements

Location: Must be based in Manila, Philippines or able to work hybrid as specified
Bachelor’s degree in technical or business field or equivalent experience
3+ years professional experience, with 1+ years in digital channels or AI/Bot software preferred
Proven expertise in AI configuration, programming, CRM integrations, and contact center technologies
Familiarity with generative AI models, NLU techniques, and automation principles
Strong communication skills and team-oriented mindset

Culture & Benefits

Flexible %hirify_global%-FLEX hybrid work model with 2 days onsite and 3 days remote
Collaborative, fast-paced, and innovative global environment
Opportunities for career growth across multiple roles and domains
Equal opportunity employer with inclusive culture