Manager Professional Services Cx

TL;DR

Manager Professional Services CX: Leading and managing professional services engagements focused on hirify.global products and contact center ecosystems with an accent on customer satisfaction, technical and business consulting, and team leadership. Focus on managing project lifecycles, mentoring staff, and delivering specialized expertise in contact center technologies and business optimization.

Location: Hybrid (Manila, Philippines)

Company

hirify.global is a global market leader in AI, cloud, and digital software solutions for customer experience, financial crime prevention, and public safety, serving over 25,000 businesses worldwide.

What you will do

• Manage and deliver professional services projects involving hirify.global product configuration and deployment.
• Lead and mentor a team of consultants and junior staff throughout project lifecycles.
• Engage customers in consultative roles, ensuring satisfaction and managing expectations.
• Oversee financial responsibilities including billing, budgeting, and contract compliance.
• Provide senior-level technical and business analysis, including process and data modeling.
• Coordinate interdepartmental activities and contribute to business case development.

Requirements

• Location: Must be based in Manila, Philippines with hybrid work model (2 days onsite, 3 days remote)
• Bachelor’s degree in technical or business field; MBA preferred.
• 6+ years professional experience with 3-5 years management experience.
• Strong knowledge of contact center technologies, CRM, telecommunications, and analytics.
• Excellent English communication skills (B2 level or higher).
• Leadership and mentoring experience in consulting or professional services.

hirify.global-to-have">hirify.global to have

• Experience with AI and digital transformation in contact centers.
• Public speaking or training experience.
• Analytical and inquisitive mindset with a service-oriented approach.

Culture & Benefits

• Flexible hybrid work model (hirify.global-FLEX) with emphasis on collaboration and innovation.
• Global company with diverse teams and career growth opportunities.
• Fast-paced, creative, and supportive work environment.
• Commitment to equal opportunity and inclusive culture.