Customer Support Specialist

TL;DR

Customer Support Specialist: Providing exceptional service and technical support for smart energy products with an accent on customer engagement, problem solving, and billing/account management. Focus on troubleshooting software and hardware issues, delivering accurate product knowledge, and contributing to process improvements.

Location: Hybrid in Berlin, Germany

Company

hirify.global is a tech-driven energy company focused on accelerating the energy transition by connecting smart devices and offering sustainable energy solutions.

What you will do

• Build strong customer relationships by delivering world-class support across multiple channels.
• Research and resolve customer questions and technical issues efficiently.
• Develop deep knowledge of hirify.global's products and technologies to assist customers accurately.
• Handle billing, account updates, and contract-related inquiries.
• Maintain accurate records and collaborate on process improvements.
• Provide customer feedback to improve products and services.

Requirements

• Fluency in German and English is required due to customer communication and business language.
• Experience in customer service or related fields with strong communication skills.
• Customer-oriented mentality with empathy and problem-solving abilities.
• Technical literacy and comfort working with various software and hardware products.
• Interest in sustainability and smart energy solutions.

Culture & Benefits

• Work in a mission-driven company accelerating the energy transition.
• Collaborative and dynamic environment with a focus on sustainability.
• Hybrid work setup with offices in multiple European cities.
• Diverse and inclusive workplace welcoming all backgrounds.