Engagement Manager (SaaS)

TL;DR

Engagement Manager (SaaS): Lead post-sales customer engagements across LATAM, managing implementation, adoption, and growth of enterprise SaaS products with an accent on customer outcomes, risk management, and regional market development. Focus on delivering complex projects end-to-end, building trust with C-level stakeholders, and localizing processes for LATAM markets.

Location: Remote, must be based in Santiago, Chile

Company

hirify.global is a London-founded startup redefining insurance automation with advanced AI and data-driven processes to transform claims and underwriting decisions globally.

What you will do

• Own post-sale relationships and ensure successful ROI realization for LATAM customers.
• Manage end-to-end delivery of complex enterprise customer engagements including onboarding, implementation, and adoption.
• Act as the primary contact for customer stakeholders, building trust with C-suite and operational teams.
• Develop and execute success plans mapping product value to measurable business outcomes.
• Drive adoption, change management, and manage risks and escalations proactively.
• Localize processes, playbooks, and customer-facing materials for Spanish and Portuguese-speaking markets.

Requirements

• Must be fluent in Portuguese, Spanish, and English for effective communication and documentation.
• Proven experience delivering complex software projects and navigating enterprise customer environments.
• Strong commercial awareness with experience protecting renewals and driving upsell motions.
• Excellent stakeholder management and executive presence, able to influence at C-level.
• Hands-on project management skills including planning, resourcing, and risk mitigation.
• Ability to work independently in emerging markets with limited playbooks and timezone support.

Nice to have

• Experience as a Business Analyst or technical role.
• Knowledge of the Insurance sector and claims team challenges.
• Experience delivering enterprise AI products.
• Track record of localizing global playbooks and building regional processes.
• Some people-management or mentoring experience.

Culture & Benefits

• Competitive salary and share options.
• Generous annual leave and fully remote role.
• Learning and development budget.
• Macbook Pro and home working setup provided.
• Values focused on growth, ownership, innovation, and collaboration.