TL;DR

Social Media Content Moderation Team Leader: Overseeing a global team responsible for maintaining safe, positive community spaces across various social platforms with an accent on 24/7 coverage, workforce scheduling, and adherence to moderation SOPs. Focus on leading a team to deliver reliable, high-quality content moderation while ensuring alignment with client goals and managing day-to-day moderation tasks.

Location: Remote, with work schedules requiring coverage aligned to Central Standard Time (CST).

Company

Join a dynamic financial education company dedicated to improving financial literacy through engaging YouTube content and innovative budgeting technology.

What you will do

Oversee daily operations of a global moderation team, ensuring full 24/7 coverage across platforms.
Build and manage rotating schedules, adjusting as needed for absences and peak activity.
Monitor and moderate comments on YouTube videos during critical upload windows.
Proactively review and moderate content across Reddit and Discord communities, following established guidelines.
Identify and remove inappropriate comments, spam, bot activity, and negative content.
Provide guidance, coaching, and support to team members to improve consistency and performance.

Requirements

Proven experience in a supervisory or team leader role, ideally in social media moderation, customer support, or BPO.
Strong workforce management and scheduling skills with the ability to balance global coverage needs.
Excellent English writing and communication skills.
Familiarity with YouTube Studio, Reddit, Discord, and platform-specific moderation tools.
High attention to detail for identifying inappropriate or spam content.
Reliable internet connection and commitment to scheduled shift work.

Culture & Benefits

Be part of a mission-driven team that values reliability and community safety.
Opportunity to contribute to improving financial literacy.
Comprehensive training provided, no financial background required.