TL;DR

Fraud & Chargeback Analyst: Conducting fraud investigations and dealing with suspected fraudsters with an accent on safeguarding %hirify_global% and its customers from financial fraud, analyzing transactions, and detecting suspicious activity. Focus on building world-class processes, ensuring compliance with local regulations and global Visa rules, and mitigating financial fraud risk.

Company

%hirify_global% is a smart saving and investing app helping over 2 million people in 10 European markets grow their money using clever automation and AI.

What you will do

Investigate and verify customers, ensuring all operational tasks are completed in a timely manner.
Analyze transactions and accounts flagged by the monitoring system to mitigate financial fraud risk.
Investigate and manage card chargebacks and card fraud in accordance with local regulations and global Visa rules.
Perform screening and monitoring of customer account activity.
Detect and report suspicious activity such as fraud, money laundering, or terrorism financing.
Cooperate with third parties and internal teams, and support customers via in-app chat and email regarding ongoing investigations.

Requirements

Experience: 1+ year in the payments or finance function is required.
Experience in at least one key fraud area such as Direct Debit chargebacks and late failures, card fraud and chargebacks, account takeover, or identity theft fraud is required.
English: Fluent English is required.
Strong analytical ability and great research skills.
Track record of proactive problem-solving and drive to understand the whys.
Ability to work autonomously and take decisions in your ownership area, with unparalleled attention to detail.

Nice to have

Fluency in another European language.

Culture & Benefits

Work with a business that moves fast and solves real-life day-to-day problems.
Opportunity to keep learning and up-skilling your domain knowledge.
Join a passionate team of 200+ %hirify_global%sters working around Europe.
Contribute to a mission to help grow money for life.