Technical Support Engineer

TL;DR

Technical Support Engineer (AI/Customer Support): Own the front line of customer and community experience for an open source LLM engineering platform, focusing on support, documentation, and product feedback. Focus on solving technical issues, improving self-service resources, and collaborating closely with product engineering to enhance AI application tracing and evaluation.

Location: Hybrid in Berlin with optional San Francisco trips

Salary: €60,000–€120,000

Company

hirify.global is an open source LLM engineering platform with a large community and strong product-market fit, backed by top investors and focused on building sophisticated AI tools.

What you will do

• Manage community and customer support across multiple channels, triaging and solving technical questions.
• Improve documentation, create content, and develop auto-reply prompts to enhance self-service.
• Escalate bugs to engineering and ensure customer feedback is closed the loop on.
• Develop proof-of-concept code in TypeScript and Python to reproduce issues or demonstrate workarounds.
• Serve as a technical contact for key accounts, assisting with integrations and feature requests.
• Collaborate closely with customers on deep technical integration and implementation questions.

Requirements

• Location: Must be able to work in Berlin office 3-5 days per week
• Strong software engineering foundations (CS or Data Science degree or equivalent projects).
• Excellent written communication skills for both short messages and long-form documentation.
• Curiosity and interest in LLM application development.
• English proficiency at least B2 level

Nice to have

• Experience in B2B solutions engineering, technical support, or Developer Relations.
• Open-source maintainer experience.

Culture & Benefits

• Early-stage startup with a strong OSS community and product-market fit.
• Competitive salary and equity compensation.
• Zero-bureaucracy learning budget.
• Small, highly capable engineering team with autonomy and extreme ownership.
• Only two scheduled meetings per week.
• Optional trips to San Francisco.

Hiring process

• Intro call with a founder to discuss motivation and logistics.
• Functional deep-dive interview about experience and fit.
• Take-home demo project implementation (~3 hours).
• Presentation of demo project and product feedback session.
• On-site super-day with mini-work-trial and team meetings.
• Decision and offer usually within 24 hours.