TL;DR

Implementation Manager (Project Management): Managing the customer implementation process for %hirify_global%'s automotive SaaS product with an accent on delivering exceptional customer service and coordinating cross-departmental deliverables. Focus on creative problem solving, training customers, and supporting the growth of auto repair shops using the platform.

Location: Remote within the U.S., must work U.S. East Coast hours 8:00am-4:00pm

Salary: $60,000–$70,000 + bonus + equity + benefits

Company

%hirify_global% is a leading cloud-based auto-repair shop software company headquartered in Silicon Valley, serving over 3,500 shops across the U.S. and Canada, focused on streamlining operations in the $500B car repair market.

What you will do

Serve as the main point of contact during customer implementation
Deliver top-tier customer service and support across all product areas
Train customers to ensure successful onboarding
Coordinate deliverables with internal departments
Communicate customized solutions to help customers grow their business
Learn and apply knowledge of %hirify_global% products and the automotive industry

Requirements

Must be located in the U.S. and able to work East Coast hours
2+ years relevant experience or automotive industry knowledge preferred
Strong project management and multitasking skills
Clear, professional communication style
Familiarity with SaaS business models
Bachelor’s degree preferred

Nice to have

Passion for cars and automotive industry experience
Startup environment experience

Culture & Benefits

Fully remote with home office setup allowance
Medical, dental, vision, life insurance, and 401(k) benefits
Flexible time off and paid holidays
Parental leave and wellness reimbursements
Employee assistance and volunteer opportunities
Annual team meet-ups for collaboration