TL;DR

Customer Success Manager: Responsible for onboarding, enablement, and value realization for customers post-sales, ensuring product adoption and satisfaction. Focus on managing customer relationships, driving retention, and identifying upsell/cross-sell opportunities within existing accounts.

Location: Onsite in Shanghai

Company

%hirify_global% is a global information analytics company focusing on advancing science, healthcare, and improving performance for humanity.

What you will do

Manage customer relationships to become a trusted partner and identify requirements in relation to organizations’ ambition.
Drive customer satisfaction and success by delivering tailored value stories and demonstrating product/services ROI.
Support closing new agreements and renewals with the Sales team by identifying value story, customer needs, and advocates.
Identify cross-sell and upsell opportunities by analyzing data and understanding customer needs and ambitions.
Conduct customer training in a scalable way, ensuring digital and f2f training fulfills customer needs.
Work cross-functionally across the greater %hirify_global% organization to share success stories and ensure value proposition clarity.

Requirements

University degree.
Background in customer engagement and driving customer adoption.
Experience with products in the portfolio or similar products.
Fluency in English.
Comfortable working in an international matrixed organization.
Self-starter with strong organizational, initiative, and problem-solving skills.
Project management skills and engaging presentation skills (virtual and f2f).

Nice to have

Publishing background or SaaS experience.

Culture & Benefits

Committed to providing a fair and accessible hiring process.
We are an equal opportunity employer, considering qualified applicants without discrimination.