TL;DR

Product Specialist (AXIS OS): Supporting and improving AXIS OS, a Linux-based operating system for network devices, with an accent on customer needs, technical documentation, and troubleshooting. Focus on collaborating cross-functionally, providing training, and contributing to product lifecycle and feature development.

Location: Onsite in Lund, Sweden

Company

%hirify_global% is a global leader in network video and security solutions, offering innovative products and a collaborative culture with a focus on inclusion and sustainability.

What you will do

Act as the expert on customer needs and provide input for new feature and product development.
Create user-friendly technical documentation, training materials, and conduct training sessions for internal teams and external customers.
Prioritize, troubleshoot, and resolve complex support cases escalated from local support teams worldwide.
Provide feedback to R&D to improve and maintain AXIS OS throughout its lifecycle.
Collaborate cross-functionally with R&D, support, sales engineers, partners, and customers globally.

Requirements

Location: Must be onsite in Lund, Sweden
Technical education with at least 5 years of relevant experience.
Technical knowledge or experience with Axis products and solutions.
Strong troubleshooting and pedagogic skills for explaining technical matters.
Excellent English skills, both written and verbal.
Swedish language skills or strong desire to learn.

Nice to have

Experience creating technical training materials and educational videos.

Culture & Benefits

Work in a fast-growing, innovative company with global impact.
Collaborative and inclusive team culture valuing creativity and work-life balance.
Benefits including company bonus, wellness allowance, health insurance, and Axis bicycle.
Dynamic HQ campus environment encouraging collaboration and social activities.

Hiring process

Continuous application review.
Contact with recruiting manager for questions.
Background checks may be required for certain roles.