Product Specialist (AXIS OS)

TL;DR

Product Specialist (AXIS OS): Supporting and improving AXIS OS, a Linux-based operating system for network devices, with an accent on customer needs, technical documentation, and troubleshooting. Focus on collaborating cross-functionally, providing training, and contributing to product lifecycle and feature development.

Location: Onsite in Lund, Sweden

Company

hirify.global is a global leader in network video and security solutions, offering innovative products and a collaborative culture with a focus on inclusion and sustainability.

What you will do

• Act as the expert on customer needs and provide input for new feature and product development.
• Create user-friendly technical documentation, training materials, and conduct training sessions for internal teams and external customers.
• Prioritize, troubleshoot, and resolve complex support cases escalated from local support teams worldwide.
• Provide feedback to R&D to improve and maintain AXIS OS throughout its lifecycle.
• Collaborate cross-functionally with R&D, support, sales engineers, partners, and customers globally.

Requirements

• Location: Must be onsite in Lund, Sweden
• Technical education with at least 5 years of relevant experience.
• Technical knowledge or experience with Axis products and solutions.
• Strong troubleshooting and pedagogic skills for explaining technical matters.
• Excellent English skills, both written and verbal.
• Swedish language skills or strong desire to learn.

Nice to have

• Experience creating technical training materials and educational videos.

Culture & Benefits

• Work in a fast-growing, innovative company with global impact.
• Collaborative and inclusive team culture valuing creativity and work-life balance.
• Benefits including company bonus, wellness allowance, health insurance, and Axis bicycle.
• Dynamic HQ campus environment encouraging collaboration and social activities.

Hiring process

• Continuous application review.
• Contact with recruiting manager for questions.
• Background checks may be required for certain roles.