TL;DR

Technical Support Representative (Medtech): Provide tier 1 technical and clinical support for medical devices and software, focusing on customer issue resolution and internal process support. Focus on handling technical inquiries, complaint tracking, and supporting sales teams with an emphasis on communication and problem-solving skills.

Location: Chelmsford, MA, United States

Salary: $29.00 to $30.00 per hour

Company

%hirify_global% develops innovative lifesaving medical devices and software solutions for cardiopulmonary and respiratory care worldwide.

What you will do

Provide tier 1 technical and clinical support via phone, email, and fax
Follow up on inquiries to ensure satisfactory customer resolution
Accurately enter complaint details into tracking systems
Participate in process documentation and create technical tips
Occasional on-call support for emergencies and travel up to 10%
Assist with departmental receiving and shipping tasks

Requirements

Location: Must be able to work onsite in Chelmsford, MA, USA
Minimum 2 years technical support experience or equivalent technical industry experience
2-year degree or certificate in electronics/biomedical preferred or equivalent experience
Strong communication, problem-solving, and customer follow-up skills
Proficiency with Microsoft Office products