Salesforce and Cloud Coach System Administrator (Salesforce)

TL;DR

Salesforce and Cloud Coach System Administrator (Salesforce): Managing, optimizing, and scaling the Salesforce and Cloud Coach ecosystem to enable efficient project delivery, resource management, and customer success tracking with an accent on system stability, scalability, and data integrity. Focus on configuring Cloud Coach for project management, designing automation for project lifecycle visibility, and translating business requirements into technical configurations.

Location: Hybrid in Tunis

Company

hirify.global is a global leader in cloud-based spend management solutions, founded in Sweden in 2001, transforming finance with AI.

What you will do

• Serve as primary administrator for Salesforce (for CXO changes) and Cloud Coach, ensuring system stability, scalability, and data integrity.
• Manage user roles, profiles, permissions, security settings, and system integrations (e.g., NetSuite, PowerBI, HiBob).
• Configure and optimize Cloud Coach for project management, resource planning, and time tracking.
• Design automation to enhance project lifecycle visibility and create dashboards/reports for KPIs.
• Partner with CXO Operations to map and optimize business processes and identify automation opportunities.
• Act as a liaison between Professional Services, IT, RevOps, and FinOps, translating business requirements into technical configurations.

Requirements

• 3–5 years of experience administering Salesforce in a Professional Services, SaaS, or CX organization.
• 2+ years hands-on experience with Cloud Coach or a similar PS automation/project management solution.
• Strong understanding of Professional Services delivery models (resource planning, utilization, forecasting, billing).
• Proficiency in reporting and dashboard creation within Salesforce (Lightning), including custom fields, objects, and flows.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.

Nice to have

• Salesforce Administrator Certification (ADM-201) or equivalent.
• Experience with NetSuite, Power BI, or other business systems integrations.
• Background in business operations, project management, or financial reporting for Professional Services.
• Experience supporting global Professional Services teams across multiple time zones and regions.

Culture & Benefits

• Great team, opportunity for career & professional development.
• Collaborative and meritocratic work culture with supportive leadership.
• Values guide work: Connect (understanding/respect), Question (diverse perspectives), Own (thorough/decisive).
• Join a diverse, global community where curiosity is celebrated and innovation thrives.