TL;DR

Digital Customer Success Manager: Owning and driving customer segment KPIs, strategy, and lifecycle optimization with an accent on product adoption, customer retention, and net growth. Focus on leveraging data to refine processes, collaborate cross-functionally, and deliver high-quality customer experiences.

Location: Remote (United States)

Company

%hirify_global% is an Image and Video API platform providing powerful tools that fuel websites to be faster, richer in user engagement, and breakthrough creativity.

What you will do

Own KPIs, vision, and strategy for a specific customer segment.
Define and optimize the customer lifecycle to improve engagement, adoption, retention, and growth.
Collaborate with cross-functional teams to develop short- and long-term account plans.
Help overcome operational and process-oriented gaps to optimize team efficiency.
Serve as the focal point for customer segment related escalations and monitor customer base health.
Continuously identify process improvements and stay up-to-speed with %hirify_global%’s product developments.

Requirements

5+ years of experience in Customer Success, Account Management, or scaled customer engagement.
Strong data fluency, operational rigor, and customer-centric thinking.
Comfortable managing a large portfolio through both digital and direct outreach.
Ability to use data to prioritize actions and refine processes.
Clear communication, sound judgment, and the ability to work independently.
Must be based in the United States.

Culture & Benefits

Globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology.
Culture rooted in humility, curiosity, and collaboration, celebrating Life & Work.
100% sponsored medical, dental, and vision plans for employees & family.
HSA company contribution and matching 401k program.
Robust vacation & wellness policy and annual development stipend.
Catered lunches or a food stipend.