TL;DR

Systems Support Engineer (Cybersecurity): Provide complex technical support and resolution analysis for %hirify_global%'s cybersecurity software with an accent on system administration, identity access management, and hybrid cloud environments. Focus on troubleshooting, customer communication, and ensuring product quality in a hybrid work setting based in Ireland.

Location: Must permanently reside in Ireland, hybrid role with onsite presence in Cork or fully remote if outside commutable distance

Company

%hirify_global% is a leading cybersecurity company specializing in zero-trust privileged access management and password security solutions trusted globally.

What you will do

Provide technical support and resolution analysis for %hirify_global%’s software products to business customers
Assist with installation, deployment, and troubleshooting of software in various environments
Track and monitor support cases ensuring timely resolution and follow-up
Communicate technical issues and solutions across engineering, QA, sales, and support teams
Escalate critical issues to management and engineering as needed
Represent customer feedback to improve product quality and serviceability

Requirements

Must permanently reside in Ireland
5+ years experience in IT management and system administration
Hands-on experience with Mac OS X, Windows, Linux administration and troubleshooting
Experience with Single Sign On (SSO), Active Directory, Firewalls, DNS, LDAP, and authentication protocols
Proficient in Linux Shell, PowerShell, and Python scripting
Knowledge of prem/cloud/hybrid environments and identity access management including PAM
Excellent communication and time management skills

Nice to have

Bachelor's degree or equivalent experience
Experience troubleshooting privileged access management solutions

Culture & Benefits

Onsite lunches and private healthcare with no wait period
Pension contribution and sick pay
Bike-to-Work Scheme available for local employees
Inclusive and diverse work environment