TL;DR

Client Service Specialist (Fintech): Supporting clients on a trading platform, resolving issues via chat, email, and calls, and assisting with KYC procedures. Focus on building client trust, understanding financial markets, and improving client experience.

Location: Hybrid in Limassol, Cyprus, with weekend and night shifts being remote.

Salary: Competitive Salary

Company

A leading trading platform ambitiously expanding globally, recognized for its cutting-edge technology and seamless client experience.

What you will do

Support clients at all levels, resolving issues promptly via live chat, emails, and calls.
Assist clients with KYC procedures and provide tours of the trading platform.
Build client trust and satisfaction through professional support and training.
Be aware of the competitive landscape and understand financial markets.
Collect clients’ feedback and analyze how their experience can be improved.
Maintain open communication between departments to resolve issues.

Requirements

Proficiency in English (C1+ level) and Fluent in French.
Advanced interpersonal and communication skills.
Ability to listen to clients and team needs and find solutions.
Ability to work a flexible shift schedule, including nights and weekends.

Culture & Benefits

Competitive salary and annual performance bonus.
Work-life harmony and generous time off.
Comprehensive health & pension benefits.
30 extra days to work remotely from anywhere in the world (some restrictions apply).
Two additional paid days each year to support causes you care about.

Client Service Specialist (French)