Client Service Specialist (French)

TL;DR

Client Service Specialist (Fintech): Supporting clients on a trading platform, resolving issues via chat, email, and calls, and assisting with KYC procedures. Focus on building client trust, understanding financial markets, and improving client experience.

Location: Hybrid in Limassol, Cyprus, with weekend and night shifts being remote.

Salary: Competitive Salary

Company

A leading trading platform ambitiously expanding globally, recognized for its cutting-edge technology and seamless client experience.

What you will do

• Support clients at all levels, resolving issues promptly via live chat, emails, and calls.
• Assist clients with KYC procedures and provide tours of the trading platform.
• Build client trust and satisfaction through professional support and training.
• Be aware of the competitive landscape and understand financial markets.
• Collect clients’ feedback and analyze how their experience can be improved.
• Maintain open communication between departments to resolve issues.

Requirements

• Proficiency in English (C1+ level) and Fluent in French.
• Advanced interpersonal and communication skills.
• Ability to listen to clients and team needs and find solutions.
• Ability to work a flexible shift schedule, including nights and weekends.

Culture & Benefits

• Competitive salary and annual performance bonus.
• Work-life harmony and generous time off.
• Comprehensive health & pension benefits.
• 30 extra days to work remotely from anywhere in the world (some restrictions apply).
• Two additional paid days each year to support causes you care about.