TL;DR

Client Relations Associate (Mandarin Speaker): Onboarding new clients and managing customer relationships to ensure satisfaction with an accent on prompt and accurate inquiry resolution and proactive sales lead generation. Focus on improving internal processes, collaborating with cross-functional teams, and providing Mandarin-to-English translation support for seamless client interactions.

Location: Hybrid working arrangement

Salary: Competitive salary

Company

%hirify_global% is an international fintech startup that combines SaaS with human-in-the-loop services to simplify admin, accounting, and bookkeeping for entrepreneurs.

What you will do

Onboard new clients and develop customer relationships to ensure satisfaction.
Manage incoming emails and chats, responding promptly and accurately to inquiries.
Provide expert answers about services, pricing, and processes.
Proactively seek out new sales leads and opportunities to grow the business.
Collaborate with cross-functional teams to resolve client issues and provide input into software development.
Provide Mandarin-to-English (or vice versa) translation support and ensure clear communication with Mandarin-speaking clients.

Requirements

Recognized diploma or degree in relevant fields, or extensive relevant work experience.
Mandarin speaker required for client and team communication support.
Self-motivated, proactive, and able to work meticulously under tight deadlines.

Culture & Benefits

Competitive salary.
Multi-cultural environment with learning opportunities and mentorship.
Yearly continuous professional development budget.
Flexible and hybrid working arrangement.