Senior CX/UX Research Consultant (Tax & Accounting)

TL;DR

Senior CX/UX Research Consultant (Tax & Accounting): Driving advanced research initiatives to shape product strategy for an Expert AI conversational assistant with an accent on transforming user insights into impactful, actionable recommendations. Focus on designing and leading complex user research studies and integrating cutting-edge technologies like AI into product development.

Location: Hybrid (8 days/month in office). Offices in TX, GA, NJ, IL. Must be legally authorized to work in the United States without employer sponsorship.

Salary: $114,750 – $160,450 (for CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA)

Company

hirify.global is a global leader in professional information, software solutions, and services for healthcare, tax & accounting, financial, legal, and corporate performance sectors.

What you will do

• Lead, design, and execute complex user research studies to improve user experience and drive business value.
• Merge qualitative and quantitative data using mixed methodologies.
• Present research insights to senior stakeholders and executive leadership to influence product and business decisions.
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
• Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
• Champion the adoption of emerging industry trends, especially in AI and Agentic technologies.

Requirements

• Bachelor's Degree in Design, HCI, Behavioral Sciences or equivalent experience with advanced UX certification.
• 5+ years in a User Research role for digital solutions with demonstrated leadership.
• Proven ability to design and lead complex, multi-phase user research studies.
• Advanced skills in analyzing qualitative and quantitative user data.
• Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
• Experience evaluating emerging user interaction patterns and impacting product strategy for AI assistant solutions.
• Must be legally authorized to work in the United States without employer sponsorship.

Nice to have

• Experience in a B2B environment working on enterprise solutions.
• Knowledge of Tax & Accounting solutions and customer workflows.
• Familiarity with User Research platforms (e.g., Great Question, UserZoom).
• Experience collecting and reporting user data from analytics tools (e.g., Pendo).

Culture & Benefits

• Medical, Dental, & Vision Plans.
• 401(k), FSA/HSA, Commuter Benefits.
• Tuition Assistance Plan, Paid Parental Leave.
• Vacation and Sick Time.
• Ranked among America’s Best Large Employers for 2022 and Most Trustworthy Companies 2023.

Hiring process

• Candidates must participate in interviews without AI tools or external prompts.
• Remove virtual backgrounds during interviews.
• In-person interviews may be part of the recruitment process.