Product Solution Specialist

TL;DR

Product Solution Specialist: Configuring, customizing, and delivering implementations of a no-code insurance SaaS platform with an accent on translating business requirements into scalable system configurations and troubleshooting. Focus on managing complex configurations, technical customer discussions, and ensuring effective product adoption.

Location: Hybrid in Tallinn, Estonia

Company

hirify.global is a no-code insurance SaaS software provider with a global reach, headquartered in London with offices in Tallinn and Warsaw, serving insurance brokers and underwriting companies.

What you will do

• Configure the hirify.global platform based on customer requirements and business processes.
• Support testing, troubleshooting, and validation of configurations.
• Maintain documentation and best practices for implementations.
• Collaborate with internal teams including Implementation Leads, Account Managers, developers, and QAs.
• Provide guidance and training to customers on system use and configurations.
• For senior level: lead technical discussions, mentor junior specialists, and drive standardization in implementation processes.

Requirements

• Fluent English skills.
• Experience in product configuration, implementation, or customer onboarding roles.
• Strong analytical, problem-solving, and communication skills.
• Familiarity with SaaS platforms and tools like Jira and Confluence.
• Ability to manage multiple projects in a dynamic environment.
• For senior level: ability to manage complex configurations independently and mentor others.

Culture & Benefits

• Flexible working time and place with accountability.
• Health insurance or sports compensation benefits.
• Flat organizational structure with open communication.
• Supportive colleagues and managers.
• Family- and employee-friendly policies.
• Innovative environment focused on digitalizing the insurance industry.