IT Support Specialist (IT Service Desk)

TL;DR

IT Support Specialist (IT Service Desk): Providing 2nd level IT support for hardware, software, and system needs across the organization with an accent on incident resolution, system maintenance, and user assistance. Focus on supporting core Microsoft technologies and collaborating with global IT teams for smooth service delivery.

Location: Onsite in Warsaw, Poland

Company

hirify.global brings people closer through intelligent hearing, audio, video, and gaming solutions.

What you will do

• Provide professional 2nd level support and register incidents in ServiceNow.
• Resolve IT issues face-to-face, by phone, email, or through ServiceNow.
• Support core technologies such as Active Directory, Azure AD, Microsoft 365, Endpoint Manager, and Intune.
• Prepare, set up, and maintain meeting rooms, workstations, mobile devices, printers, and other IT equipment.
• Create and update documentation, guidelines, and user instructions.
• Collaborate with colleagues across Group IT to ensure smooth service delivery.

Requirements

• Service-minded, customer-focused, and enjoys helping others.
• Ability to navigate a variety of technical issues with a structured and solution-oriented approach.
• Experience with IT support tools (e.g., ServiceNow, TeamViewer, RDP, VPN).
• Solid understanding of Windows, Microsoft 365, Azure, Intune, and common IT hardware.
• Comfortable communicating in both Polish and English.

Nice to have

• Familiarity with ITIL practices.
• Experience from onsite IT support in a complex or global environment.
• Relevant educational background in computer science, information systems, or similar.

Culture & Benefits

• Join a friendly, supportive, and collaborative team that values knowledge sharing and continuous improvement.
• Flexibility provided when possible for training, private matters, or special circumstances.
• Focus on an inclusive recruitment process, encouraging applications from diverse backgrounds.

Hiring process

• Applications are reviewed on a continuous basis.
• Option to submit your CV plus a few sentences about your motivation if short on time.
• Special requirements for the interview can be communicated to the Hiring Manager upon invitation.