Junior Customer Technical Support Officer

TL;DR

Junior Customer Technical Support Officer: Providing first-level technical support to customers via various channels with an accent on troubleshooting and resolving basic technical issues. Focus on documenting customer interactions, escalating complex issues, and maintaining high customer satisfaction.

Location: Onsite in Nicosia, Cyprus

Company

hirify.global, founded in 1999 and listed on the London Stock Exchange, is a leading technology company providing innovative products and services for the regulated gaming industry, focused on delivering a safe, engaging, and entertaining gaming experience.

What you will do

• Provide first-level technical support to customers via phone, email, or chat.
• Troubleshoot and resolve basic technical issues related to software, hardware, or network systems.
• Document and track customer interactions and technical issues in the support system.
• Escalate complex issues to senior technical support or engineering teams.
• Assist in maintaining a knowledge base of common customer issues and solutions.
• Ensure a high level of customer satisfaction by providing timely and effective support.
• Collaborate with other team members to improve processes and customer service practices.

Requirements

• English: Strong communication skills required (both written and verbal).
• Basic understanding of IT systems, software, and networks.
• Ability to troubleshoot and diagnose basic technical issues.
• Customer-focused with strong problem-solving skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and grow within the company.
• Ability to work on shifts (including weekends, public holidays, and night shifts).
• 1+ year of experience in a technical environment in a Customer Technical Support role is a plus.

Culture & Benefits

• Possibility to cooperate with a product company.
• Educational opportunities.
• Competitive compensation.
• Fully-equipped office space located in Nicosia, Cyprus.
• Warm and friendly attitude to every specialist.
• Professional growth opportunities.

Hiring process

• Submit your CV along with a brief motivation letter covering your goals, current experience, or related fields, and/or working in a project team.