TL;DR

Customer Success Manager (SaaS): Manage and support global clients to maximize value from procurement analytics software with an accent on client engagement, onboarding, and cross-functional collaboration. Focus on driving customer adoption, solving complex procurement analytics problems, and coordinating development projects.

Location: Hybrid in Helsinki, Finland with at least 2 days per week onsite and occasional travel.

Salary: 3900–4500 EUR per month depending on experience.

Company

%hirify_global% is a fast-growing B2B SaaS company from Finland specializing in procurement analytics, helping global customers optimize procurement data and supply chain resilience.

What you will do

Be the main contact for dedicated customers, driving effective engagements and ensuring optimal user adoption.
Own the customer journey and coordinate client activities and development projects.
Support Procurement, Finance, and IT functions to maximize value from %hirify_global%’s software.
Communicate client requirements internally to enable issue resolution and product development.
Collaborate with Key Account Managers to ensure client satisfaction, growth, and retention.
Onboard and train new clients to utilize application insights effectively.

Requirements

Location: Must be able to work hybrid in Helsinki with at least 2 days onsite and occasional travel.
English: Fluent communication and presentation skills required.
Experience building strong client relationships and understanding business context.
Tech-savvy with analytical mindset and experience with BI tools like PowerBI, Tableau, or QlikSense.
Organized, structured, and able to take ownership of diverse tasks.
Understanding of IT industry and SaaS business context.

Nice to have

Experience or understanding of procurement and supply chain.
Additional language skills such as French or German.

Culture & Benefits

Open, honest, and supportive Nordic working culture.
Work with high-profile executives from Fortune 500 companies.
International team with diverse backgrounds.
Flexible hybrid working model and essential remote work tools.
Perks including mobile phone connection, home internet plan, equity program, referral bonus, and extensive healthcare.
One of the coolest offices in the heart of Helsinki.