TL;DR

CET Operations Director (SaaS/HR): Lead and direct delivery operations for the Swedish and Danish markets focusing on SaaS and HR/payroll services with an accent on operational excellence, business development, and customer satisfaction. Focus on managing large enterprise accounts, driving process improvements, and expanding service portfolios.

Location: Sundbyberg, Sweden and Denmark

Company

%hirify_global% is a leading European provider of Payroll & HR SaaS and services with over 80 years of experience and a strong presence in Sweden, Denmark, and Spain.

What you will do

Lead the CET operations organization for Sweden and Denmark, ensuring governance and coordination of sales and delivery projects.
Develop and enhance service offerings positioning %hirify_global% as a development and change leader.
Drive business and process development initiatives and implement performance measurement models.
Maintain strong stakeholder relationships and ensure high customer satisfaction.
Oversee recruitment, training, and skills development within the team.
Collaborate closely with Sales, Portfolio, Products, HR, Finance, and Legal teams.

Requirements

Must have 10+ years of management experience in consultancy and/or operations and 5+ years leading other leaders.
Fluent in Swedish and English.
Strong background in SaaS and services industries with expertise in HR and payroll processes and technologies.
Proven ability to drive operational excellence, business development, and manage large customer accounts.
Strong financial acumen including budgeting and modelling.
Excellent communication, presentation, and interpersonal skills.

Culture & Benefits

Dynamic and international work environment with influence on strategic initiatives.
Competitive salary and benefits.
Opportunities for professional development and certifications.
Flexible working arrangements promoting innovation and collaboration.