TL;DR

Director Client Delivery (Delivery Management): Lead and develop a client delivery team to drive operational excellence, client satisfaction, and scalable growth with an accent on client onboarding, integration, and cross-functional collaboration. Focus on designing delivery strategies, optimizing workflows, and managing complex client implementations in the healthcare ecosystem.

Location: Hybrid in the US with primary offices in New York Metropolitan area and remote work from San Francisco, Seattle, Boston, Chicago, and Washington, D.C.

Salary: $170,000–$200,000 per year

Company

%hirify_global% is the world's largest virtual clinic for women and families, providing digital healthcare programs spanning fertility, maternity, pediatrics, and midlife care.

What you will do

Lead and develop a high-performing Client Delivery Manager team fostering accountability and collaboration.
Define and execute client delivery strategy ensuring operational excellence and exceptional client experience.
Oversee complex client integrations and delivery initiatives aligning client needs with internal capabilities.
Collaborate cross-functionally with Product, Engineering, and Operations to optimize delivery processes.
Implement risk management frameworks for client implementations ensuring proactive issue resolution.
Represent Client Delivery leadership in executive forums influencing strategy and resourcing.

Requirements

Must have active US work authorization.
10+ years in client delivery, operations, or program management with leadership experience.
Deep understanding of healthcare ecosystem including health plans and digital health platforms.
Proven ability to build and scale client delivery functions with process design expertise.
Strong communication, executive presence, and stakeholder management skills.
Bachelor’s degree required; advanced degree preferred (MBA, MHA, or related).

Nice to have

Experience in health plans and enterprise client operations.
Background in high-growth or startup environments.

Culture & Benefits

Access to Maven’s full healthcare platform and specialists including mental and reproductive health.
Hybrid work model with in-office collaboration days and remote flexibility.
16 weeks fully paid parental leave and new parent stipend after one year.
Annual professional development stipend and personal career coaching.
401K matching with immediate vesting for US employees.