TL;DR

AI Copilot Engineering Manager: Leading a team of Machine Learning Engineers and Scientists to build and optimize AI/ML powered features for customer experience with an accent on improving software delivery and service reliability. Focus on designing scalable ML solutions, solving complex distributed systems challenges, and fostering team growth and technical excellence.

Location: Hybrid: Must attend our local office in Lisbon, Portugal for part of the week

Company

%hirify_global% is a software company focused on simplifying business complexity and enabling meaningful customer connections through its customer experience software.

What you will do

Lead a team of experienced Machine Learning Engineers and Scientists, providing direction and assistance throughout the ML project lifecycle.
Collaborate with existing ML/AI leadership to continually improve software delivery and service reliability.
Lead the recruitment of new team members and facilitate a speedy, engaged interview process.
Create a diverse and inclusive working environment where people can thrive.
Be an active contributor to your team’s continuous improvement and its members’ career development.

Requirements

Experience managing people across one or more teams, ideally working with large, distributed Internet-facing systems.
Proven expertise in leading the delivery of machine learning projects to production.
Phenomenal communication skills, both written and verbal.
Refined prioritization skills, able to focus time and energy where it will have the most impact.
A dedication to continual self-development.
Collaborative, upbeat work ethic where you can take ownership and have fun.

Nice to have

Previous experience delivering ML products or in MLOps.
Experience with recent tooling around LLM evaluation and monitoring.
Experience with either SQL or DBT.

Culture & Benefits

Hybrid work environment designed for in-person connection, collaboration, learning, and celebration, with flexibility to work remotely for part of the week.
Offices reflect global cities and provide spaces for collaboration, quiet, and events.
Commitment to fairness, transparency, and fostering global diversity, equity, and inclusion.
Reasonable accommodations for applicants with disabilities and disabled veterans.