TL;DR

Risk Management Manager (Fintech): Leading and coaching a team responsible for investigating and adjudicating risk across multiple workflows including fraud, identity verification, and chargeback processing with an accent on operational excellence, compliance, and proactive risk mitigation. Focus on driving team performance, adapting to regulatory changes, and managing complex risk operations in a dynamic fintech environment.

Location: Hybrid, 3 days in office per week, Atlanta, Georgia, USA

Company

%hirify_global% is a global financial technology platform serving approximately 100 million customers worldwide with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

Lead, mentor, and develop a team of risk operations analysts across multiple risk domains including fraud, IDV, and KYC/KYB.
Drive team performance to exceed operational KPIs and ensure adherence to SOPs through quality assurance programs.
Proactively identify and mitigate operational and financial risks related to new products, system changes, and policies.
Act as a change champion, coaching the team through strategic shifts and regulatory updates.
Engage directly with customers to resolve complex issues via phone and email.

Requirements

Location: Hybrid role requiring presence in Atlanta office 3 days per week
3+ years of formal people leadership experience in risk, fraud, compliance, or related operational teams
5+ years of hands-on experience in risk operations within fintech, payment processing, banking, or credit sectors
Strong operational management skills with experience driving KPIs and quality assurance
Excellent communication skills and ability to influence cross-functional teams
Bachelor’s degree in Management, Finance, Risk Management, or related field; professional certifications preferred

Nice to have

Certifications such as CFE or ACAMS
Experience with data visualization tools like Looker or Tableau
Familiarity with Six Sigma or Lean methodologies

Culture & Benefits

Competitive compensation with pay-for-performance rewards
Eligibility for cash bonus, equity rewards, and benefits
Supportive environment focused on talent development and operational excellence
Hybrid work model with some weekend and holiday work required