Junior NOC Analyst

TL;DR

Junior NOC Analyst: Monitoring and supporting IT infrastructure and services, handling incidents, and assisting with user desktop issues with an accent on maintaining performance and availability. Focus on incident management, change control, and ticket management for a global technology platform.

Location: Onsite in Mexico City

Company

hirify.global is a global leader in data and software services transforming the vehicle lifecycle into a connected digital experience, also providing products and services to protect homes and digital identities.

What you will do

• Monitor the performance and availability of all IT infrastructure, applications, and services.
• Handle incoming calls and emails from supporting teams, customers, vendors, or employees.
• Assist in diagnosing user desktop system issues and provide initial fixes or escalation.
• Ensure incident management processes and SLAs are respected.
• Participate in change control and release processes.
• Administer service requests and official communication processes.
• Aid in ticket management and reporting tasks.

Requirements

• Good English language and communication skills (both oral and written are required).
• Working knowledge of Help Desk/Customer Support center operations.
• Knowledge of current IT technical standards related to servers, infrastructure, and basic network technology.
• University degree or relevant experience.