Customer Success Manager (Data Quality)

TL;DR

Customer Success Manager (Data Quality): Building and maintaining strong client partnerships for data quality solutions, driving adoption, retention, and growth with an accent on strategic success planning, value realization, and risk management. Focus on becoming a trusted advisor, increasing solution adoption, and ensuring client satisfaction for hirify.global's technology, data, and analytics offerings.

Location: Hybrid, Sydney

Company

hirify.global is a global data and technology company powering opportunities for people and businesses, redefining lending, preventing fraud, and simplifying healthcare as a FTSE 100 Index company.

What you will do

• Build and maintain strong, long-term partnerships with key clients.
• Develop tailored success plans aligned with customer goals and business outcomes.
• Act as a trusted advisor for clients and the voice of the customer internally across hirify.global teams.
• Increase and track adoption of hirify.global Data Quality solutions, including expanding use cases.
• Present business reviews and success metrics to senior stakeholders.
• Identify potential churn and implement mitigation strategies for retention and growth.

Requirements

• 5+ years in Customer Success, Account Management, or client-facing roles.
• Background in SaaS, Data Management, Technology, or enterprise solutions preferred.
• Proficiency in using a CRM platform (such as Salesforce) and Microsoft Office.
• Strong experience solving enterprise technology and data challenges.
• Proven record of over-achievement and exceeding expectations with advanced negotiation skills.
• Experience mentoring junior team members and contributing to team development.

Nice to have

• Enterprise Data Management understanding.
• Prior experience with clients in Banking & Financial Services.

Culture & Benefits

• Award-winning "people first" culture, recognized as a World's Best Workplace™ 2024 and Great Place To Work™ in 24 countries.
• Emphasis on DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, and volunteering.
• Focus on innovation and a diverse workforce, where everyone can succeed irrespective of gender, ethnicity, religion, color, sexuality, physical ability, or age.
• Accommodations provided for disabilities or special needs.