TL;DR

Customer Success Manager (Data Quality): Building and maintaining strong client partnerships for data quality solutions, driving adoption, retention, and growth with an accent on strategic success planning, value realization, and risk management. Focus on becoming a trusted advisor, increasing solution adoption, and ensuring client satisfaction for %hirify_global%'s technology, data, and analytics offerings.

Location: Hybrid, Sydney

Company

%hirify_global% is a global data and technology company powering opportunities for people and businesses, redefining lending, preventing fraud, and simplifying healthcare as a FTSE 100 Index company.

What you will do

Build and maintain strong, long-term partnerships with key clients.
Develop tailored success plans aligned with customer goals and business outcomes.
Act as a trusted advisor for clients and the voice of the customer internally across %hirify_global% teams.
Increase and track adoption of %hirify_global% Data Quality solutions, including expanding use cases.
Present business reviews and success metrics to senior stakeholders.
Identify potential churn and implement mitigation strategies for retention and growth.

Requirements

5+ years in Customer Success, Account Management, or client-facing roles.
Background in SaaS, Data Management, Technology, or enterprise solutions preferred.
Proficiency in using a CRM platform (such as Salesforce) and Microsoft Office.
Strong experience solving enterprise technology and data challenges.
Proven record of over-achievement and exceeding expectations with advanced negotiation skills.
Experience mentoring junior team members and contributing to team development.

Nice to have

Enterprise Data Management understanding.
Prior experience with clients in Banking & Financial Services.

Culture & Benefits

Award-winning "people first" culture, recognized as a World's Best Workplace™ 2024 and Great Place To Work™ in 24 countries.
Emphasis on DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, and volunteering.
Focus on innovation and a diverse workforce, where everyone can succeed irrespective of gender, ethnicity, religion, color, sexuality, physical ability, or age.
Accommodations provided for disabilities or special needs.