Senior Customer Success Manager (Data Quality)

TL;DR

Senior Customer Success Manager (Data Quality): Building and maintaining strong client partnerships and ensuring adoption of data quality solutions with an accent on strategic success planning and increasing product use cases. Focus on driving client value, retention, and growth through deep understanding of business needs and risk management.

Location: Hybrid, based in Southbank, Australia.

Company

hirify.global is a global data and technology company, powering opportunities for people and businesses, specializing in redefining lending, preventing fraud, and creating marketing solutions.

What you will do

• Build and maintain strong, long-term partnerships with key clients.
• Develop tailored success plans aligned to customer goals and business outcomes.
• Act as a Trusted Advisor for clients and the Voice of the Customer internally.
• Increase and track adoption of hirify.global Data Quality solutions.
• Present business reviews and success metrics to senior stakeholders.
• Identify potential churn and implement mitigation strategies.

Requirements

• 5+ years in Customer Success, Account Management, or client-facing roles.
• Background in SaaS, Data Management, Technology, or enterprise solutions preferred.
• Proficiency in CRM platforms (such as Salesforce) and Microsoft Office.
• Strong experience solving enterprise technology and data challenges.
• Proven record of over-achievement and exceeding expectations with advanced negotiation skills.

Nice to have

• Enterprise Data Management understanding.
• Prior experience with clients in Banking & Financial Services.
• Experience mentoring junior team members.

Culture & Benefits

• People-first approach, focusing on DEI, work/life balance, development, and wellness.
• Award-winning culture, recognized as a World's Best Workplace™ 2024 and Great Place To Work™ in 24 countries.
• Commitment to Equal Opportunity and Affirmative Action.
• Opportunities for innovation and a diverse workforce driving success.