Manager, Azure Technical Support

TL;DR

Manager, Azure Technical Support: Leading a team of cloud engineers focused on troubleshooting, performance optimization, and operational excellence within Microsoft Azure environments with an accent on strategic leadership and technical depth. Focus on solving complex challenges, driving automation, and ensuring compliance with security standards.

Location: United States of America

Salary: USD $78,000.00 - $124,800.00 per year

Company

hirify.global is a leading technology company for the global information technology ecosystem, playing a vital role in the worldwide IT sales channel.

What you will do

• Mentor and manage a team of cloud engineers, support specialists, and Azure support engineers.
• Define and monitor KPIs such as MTTR, ticket volume, and CSAT, driving automation of diagnostics and resolution workflows using Azure-native tools.
• Partner with Product, Engineering, and SRE teams to align support with platform goals, coordinating with global support teams.
• Troubleshoot and resolve Azure-related incidents, outages, and performance issues, serving as an escalation point for high-impact customer issues.
• Present weekly insights, trends, and recommendations to leadership.

Requirements

• 5+ years of experience in cloud engineering or technical support, with a focus on Azure.
• 3+ years in a management role.
• Azure certification and strong troubleshooting skills across Azure services (VMs, Networking, Storage, Identity, etc.).
• Proficiency in Azure CLI, PowerShell, and diagnostic tools (e.g., Azure Monitor, Log Analytics).
• Excellent communication and stakeholder management skills.
• Flexibility working some weekends and later hours to help fulfill a 24x7 business.

Nice to have

• Azure certifications (e.g., AZ-104, AZ-305, AZ-500).
• Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking.

Culture & Benefits

• Access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits.
• Opportunity to shape the future and make technology happen in surprising ways.
• Be part of a team where you’ll make technology happen in surprising ways.

Hiring process

• Pass a drug test.
• Successfully pass a pre-employment (post offer) background check.