Technical Customer Success Manager (Cybersecurity)

TL;DR

Technical Customer Success Manager (Cybersecurity): Guiding customers in the successful adoption and operationalization of the hirify.global platform to achieve maximum value, with an accent on aligning use cases to CISO goals and identifying growth opportunities. Focus on hands-on technical delivery and configuration to improve security posture and platform utilization.

Location: Onsite in Arlington, United States

Salary: $139,000–$188,000 / year

Company

hirify.global is a cybersecurity company that protects the entire attack surface and manages cyber risk for Fortune 100, 200, and 500 companies.

What you will do

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the hirify.global platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within hirify.global, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and serve as a subject matter expert.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years experience in network engineering, architecture, support, or design.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Strong communication and presentation skills across technical and executive audiences.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Nice to have

• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Familiarity with scripting languages (Python preferred).
• Ability to travel up to 20–25% per quarter.

Culture & Benefits

• Highly collaborative team thriving on delivering exceptional results.
• Focused on making customers successful and achieving strategic objectives.
• Opportunity to work with Fortune 100, 200, and 500 companies.
• Offers additional compensation and benefits including bonuses, commissions, stocks, and health insurance.