TL;DR

Technical Customer Success Manager: Leading adoption and implementation of the Armis platform for platinum-level customers with an accent on technical delivery, platform configuration, and aligning solutions to CISO goals. Focus on building trusted relationships, coordinating cross-functional teams, and ensuring value realization through security posture improvements and platform utilization.

Location: Hybrid in Arlington, United States

Salary: $139,000 - $188,000 per year

Company

%hirify_global% is a cybersecurity company specializing in cyber exposure management and real-time risk exposure for critical assets from ground to cloud, serving Fortune 100-500 companies and government entities.

What you will do

Lead adoption and implementation plans for platinum-level customers to ensure value realization from the Armis platform.
Understand customer use cases and recommend improvements to security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as customer advocate coordinating across internal teams to meet customer objectives.
Ensure deployment and configuration align with business use cases and schedules.
Stay current on third-party integrations and serve as a subject matter expert in technical proficiency.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
2+ years in Customer Success Manager, Technical Account Manager, or related technical customer-facing role.
5+ years in network engineering, architecture, support, or design.
5+ years in service delivery or technical account management in pre/post-sales environments.
Strong communication and presentation skills for technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Nice to have

Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages, preferably Python.
Ability to travel up to 20–25% per quarter.

Culture & Benefits

Collaborative team environment focused on customer success.
Hybrid work model based in Arlington.
Competitive salary range with additional compensation and benefits.
Opportunities to work with cutting-edge cybersecurity technology.