Technical Customer Success Manager

TL;DR

Technical Customer Success Manager: Leading adoption and implementation of the Armis platform for platinum-level customers with an accent on technical delivery, platform configuration, and aligning solutions to CISO goals. Focus on building trusted relationships, coordinating cross-functional teams, and ensuring value realization through security posture improvements and platform utilization.

Location: Hybrid in Arlington, United States

Salary: $139,000 - $188,000 per year

Company

hirify.global is a cybersecurity company specializing in cyber exposure management and real-time risk exposure for critical assets from ground to cloud, serving Fortune 100-500 companies and government entities.

What you will do

• Lead adoption and implementation plans for platinum-level customers to ensure value realization from the Armis platform.
• Understand customer use cases and recommend improvements to security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as customer advocate coordinating across internal teams to meet customer objectives.
• Ensure deployment and configuration align with business use cases and schedules.
• Stay current on third-party integrations and serve as a subject matter expert in technical proficiency.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 2+ years in Customer Success Manager, Technical Account Manager, or related technical customer-facing role.
• 5+ years in network engineering, architecture, support, or design.
• 5+ years in service delivery or technical account management in pre/post-sales environments.
• Strong communication and presentation skills for technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Nice to have

• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Familiarity with scripting languages, preferably Python.
• Ability to travel up to 20–25% per quarter.

Culture & Benefits

• Collaborative team environment focused on customer success.
• Hybrid work model based in Arlington.
• Competitive salary range with additional compensation and benefits.
• Opportunities to work with cutting-edge cybersecurity technology.