Team Lead Account Security & Risk

TL;DR

Team Lead Account Security & Risk: Leading a team to ensure client account security and risk mitigation with an accent on fraud prevention, AML, and cybersecurity. Focus on coaching, managing escalations, and driving performance metrics to protect client interactions and improve client experience.

Location: Remote

Company

hirify.global is the largest fintech company in Canada, focused on making financial services transparent and low-cost for millions of users.

What you will do

• Lead and monitor a team of 6-12 client experience associates focusing on performance metrics.
• Coach, mentor, and develop team members through regular meetings and reviews.
• Handle client escalations and assist with challenging cases directly.
• Ensure high-quality standards through QA evaluations and feedback.
• Collaborate cross-functionally with security, fraud, AML, and compliance teams.
• Drive continuous improvement and evolution of the team and processes.

Requirements

• Minimum 3 years leadership experience.
• Proven success in coaching and managing client escalations involving risk or fraud.
• Strong understanding of fraud, AML, cybersecurity, and risk management best practices.
• Excellent communication and problem-solving skills.
• Willingness to work some evenings and weekends.

Nice to have

• Bilingual in French and English.
• Canadian Securities Course (CSC) designation.

Culture & Benefits

• Competitive salary with top-tier health and life insurance benefits.
• Retirement savings matching plan.
• 20 vacation days plus unlimited sick and mental health days.
• Wellness and professional development budgets.
• 90 days international work program.
• Employee resource groups supporting diversity and inclusion.