TL;DR

Customer Care Data Analyst Intern: Supporting Customer Care, Shipping & Seller Quality teams by analyzing data to improve customer satisfaction and optimize shipping performance with an accent on data visualization, SQL, Tableau, and AI integration. Focus on developing data analysis skills, maintaining dashboards, and leveraging LLMs to gain customer insights.

Location: On-site in Bordeaux, France

Company

%hirify_global% is a global marketplace for refurbished devices focused on reducing environmental impact by providing affordable, reliable tech with significantly lower carbon emissions.

What you will do

Analyze diverse datasets to identify opportunities for improving customer satisfaction and shipping performance
Support decision making through focused analyses on customer experience initiatives
Assist with data requests and reporting, tracking key metrics like Contact Rate and On Time Delivery
Maintain and update Tableau dashboards and reports using SQL, Tableau, and Google Sheets
Collaborate with analytics engineers to enhance data models and enable self-service for stakeholders
Develop the use of LLMs and AI to capture customer voice and drive better service

Requirements

Location: Must be able to work on-site in Bordeaux, France
Currently studying a Bachelor’s or Master’s degree in Business, Management, or STEM with data & analytics specialization
Strong skills in data analytics, visualization, SQL, and Google Sheets; Tableau or DBT is a plus
Fluent in English; French is a plus
Ability to work autonomously and communicate effectively with non-technical audiences
University must provide an internship agreement

Nice to have

Experience with Tableau or DBT (Data Build Tool)
French language skills

Culture & Benefits

Mission-driven work environment focused on environmental impact
Hybrid work environment with 2 remote days per week and 1 remote work week per quarter
Employee Resource Groups, mentorship programs, and accessibility policies
Diversity, equity, and inclusion principles embedded in company culture

Hiring process

Video-call interview with Campus Team Member
Technical test (home assignment)
Skill fit interview
Cultural fit interview