Digital Client Success Associate (Medtech)

TL;DR

Digital Client Success Associate (Medtech): Supporting Maven's direct segment by designing programs, managing SMB accounts, and enhancing client experience with an accent on product knowledge, process improvement, and cross-functional coordination. Focus on utilizing Salesforce, resolving client issues, and analyzing data to inform engagement strategies.

Location: Hybrid (New York City, San Francisco/Bay Area, Seattle, Boston, Chicago, Washington D.C.). Requires active work authorization in the US.

Salary: $72,000–$90,000 per year.

Company

hirify.global is the world's largest virtual clinic for women and families, dedicated to making healthcare accessible for all.

What you will do

• Serve as a member of the account team managing Small and Medium size Businesses (SMBs) through pooled support and 1:many content.
• Develop deep product and internal process knowledge to identify roadblocks and propose efficiency solutions.
• Standardize and maintain Client Success team playbooks, templates, and documentation.
• Utilize Salesforce Cases for triage, communication, and resolution workflows.
• Own day-to-day cross-functional coordination of client activities, including reporting and marketing requests.
• Actively listen to clients, diagnose service needs, and facilitate timely problem-resolution.

Requirements

• 2-4 years of experience in client success, account management, digital marketing, project management, and/or operations.
• Strong interpersonal, verbal, written, and presentation skills.
• Ability to craft thoughtful and persuasive client-facing content.
• Experience creating scalable and repeatable processes.
• Strong project management and organizational skills.
• Must have active work authorization in the US.
• Exclusively open to candidates in New York Metropolitan area, San Francisco/Bay Area, Seattle, Boston, Chicago, and Washington, D.C.

Nice to have

• Project management or operations experience.
• Background in a healthcare-related field.
• Background in communications or marketing.

Culture & Benefits

• Access to Maven platform and specialists, including mental health, reproductive health, and pediatrics.
• Whole-self care through wellness partnerships.
• Hybrid work model with in-office meals and work together days.
• 16 weeks 100% paid parental leave and new parent stipend (after 1 year+).
• Annual professional development stipend and career coach access.
• 401K matching for US-based employees with immediate vesting.