TL;DR

Digital Client Success Associate (Medtech): Supporting Maven's direct segment by designing programs, managing SMB accounts, and enhancing client experience with an accent on product knowledge, process improvement, and cross-functional coordination. Focus on utilizing Salesforce, resolving client issues, and analyzing data to inform engagement strategies.

Location: Hybrid (New York City, San Francisco/Bay Area, Seattle, Boston, Chicago, Washington D.C.). Requires active work authorization in the US.

Salary: $72,000–$90,000 per year.

Company

%hirify_global% is the world's largest virtual clinic for women and families, dedicated to making healthcare accessible for all.

What you will do

Serve as a member of the account team managing Small and Medium size Businesses (SMBs) through pooled support and 1:many content.
Develop deep product and internal process knowledge to identify roadblocks and propose efficiency solutions.
Standardize and maintain Client Success team playbooks, templates, and documentation.
Utilize Salesforce Cases for triage, communication, and resolution workflows.
Own day-to-day cross-functional coordination of client activities, including reporting and marketing requests.
Actively listen to clients, diagnose service needs, and facilitate timely problem-resolution.

Requirements

2-4 years of experience in client success, account management, digital marketing, project management, and/or operations.
Strong interpersonal, verbal, written, and presentation skills.
Ability to craft thoughtful and persuasive client-facing content.
Experience creating scalable and repeatable processes.
Strong project management and organizational skills.
Must have active work authorization in the US.
Exclusively open to candidates in New York Metropolitan area, San Francisco/Bay Area, Seattle, Boston, Chicago, and Washington, D.C.

Nice to have

Project management or operations experience.
Background in a healthcare-related field.
Background in communications or marketing.

Culture & Benefits

Access to Maven platform and specialists, including mental health, reproductive health, and pediatrics.
Whole-self care through wellness partnerships.
Hybrid work model with in-office meals and work together days.
16 weeks 100% paid parental leave and new parent stipend (after 1 year+).
Annual professional development stipend and career coach access.
401K matching for US-based employees with immediate vesting.