Senior AI Success Manager

TL;DR

Senior AI Success Manager (Product Management): Drive customer success and adoption of AI use cases within hirify.global's customer engagement platform with an accent on strategic relationship building, data-driven insights, and cross-team collaboration. Focus on managing executive relationships, analyzing customer data, and influencing product development to maximize business value.

Location: Hybrid in Chicago, United States

Salary: $144,700 - $170,200 per year (base), OTE up to $205,000

Company

hirify.global is a leading customer engagement platform leveraging AI to deliver personalized marketing experiences globally.

What you will do

• Build and maintain strategic relationships across customer organizations to drive AI use case success.
• Collaborate with implementation, data science, and sales teams to support renewals and upsells.
• Analyze customer data using Excel and SQL to provide insights and troubleshoot issues.
• Communicate customer needs to product and marketing teams to influence roadmap.
• Develop presentations to showcase hirify.global's business impact and value proposition.

Requirements

• Location: Hybrid role based in Chicago, United States
• English: Proficient (B2) required
• Experience in strategy consulting preferred.
• Strong analytical skills with data science or machine learning familiarity a plus.
• Willingness to travel up to 20% to customer sites.

Culture & Benefits

• Competitive compensation including equity and comprehensive benefits.
• Flexible paid time off and family services including fertility benefits and parental leave.
• Professional development with career pathing and learning stipends.
• Supportive, collaborative, and inclusive work environment.
• Employee resource groups and community engagement opportunities.