TL;DR

Research Operations Specialist: Building and maintaining robust survey infrastructure and data governance for a global online gambling company with an accent on Qualtrics XM builds, consistent data feeds, and comprehensive documentation. Focus on enforcing naming conventions, version control, and ensuring longitudinal data comparability amidst evolving survey designs.

Location: Remote (Bulgaria, Poland) or hybrid/in-office in these locations

Company

%hirify_global% is an AI-first global tech company with 25+ years of engineering leadership, partnering with Fortune 500 clients, including a large online gambling company.

What you will do

Design and implement master surveys (CSat, First Impressions, Churn) in Qualtrics with consistent variables and display logic.
Ensure cleaner survey builds by removing legacy questions and redundant workflows.
Establish governed data feeds for stable exports into internal databases and Power BI.
Produce full documentation for questionnaires, logic, codebooks, and data mappings.
Collaborate with UX/Research and Data Engineering teams to meet business needs and ensure data integration.

Requirements

4–6+ years in research operations or CX/tracker implementation.
Primary ownership of Qualtrics XM builds at enterprise scale.
Hands-on expertise with Qualtrics features like Survey Flow, Embedded Data, display/skip logic, and loop & merge.
Proven experience consolidating multi-brand or multi-market surveys while maintaining longitudinal comparability.
Strong governance mindset, including naming/versioning standards and change management for questionnaires.
English: Intermediate+ required.

Nice to have

Data-engineering adjacent skills, such as designing export schemas and using Qualtrics connectors/API to pipe data into Power BI.
Experience with Power BI dataset/table design and working with Data Engineering on productionized exports.
Familiarity with privacy and compliance considerations for survey data retention and access.

Culture & Benefits

Flexibility for in-office, hybrid, or remote work.
Medical healthcare, well-being program, and sports compensation.
Ongoing learning & reimbursement, and recognition program.
Team events, local benefits, and referral bonuses.
Top-tier equipment provision.
Culture of trust, respect, open dialogue, and mentorship.