Global Digital Innovation Excellence Manager (eCommerce)

TL;DR

Global Digital Innovation Excellence Manager (AI, eCommerce): Leading and optimizing global eCommerce strategy execution and digital innovation initiatives with an accent on AI-enabled experiences, omnichannel growth, and operational scalability. Focus on defining project roadmaps, fostering cross-functional collaboration, and leveraging data-driven insights to deliver measurable business impact and best-in-class customer experiences.

Location: Hybrid, based in Utrecht, Netherlands.

Company

hirify.global is a company accelerating the future of digital commerce, empowering individuals to have a positive global impact through innovation and flexibility.

What you will do

• Lead global digital innovation projects from concept through completion, ensuring strategic alignment and seamless execution.
• Define and drive the AI innovation roadmap, collaborating with cross-functional and AI-focused teams to enhance customer engagement.
• Maximize the capabilities and utilization of Rating & Reviews/UGC solutions across direct-to-consumer channels, enabling social proof campaigns.
• Develop and deploy a global eCommerce omnichannel strategy, driving consistency and fostering deeper partnerships with retail and eTail partners.
• Monitor local rollout and execution of eCommerce strategies across DTC and eTail channels, supporting best practices sharing globally.
• Elevate team capabilities through vendor management, tailored training programs, and coordination of AI adoption across the global commercial organization.

Requirements

• Proven experience in eCommerce roles with global or regional scope.
• Strong understanding of omnichannel strategies and scalable online program execution.
• Proven ability to manage complex vendor relationships with measurable results.
• Experience with creating global guidelines and best practices.
• Proficiency in budget management, vendor negotiations, and project management.
• Deep knowledge of eCommerce trends, platforms, and customer experience optimization strategies.

Nice to have

• Experience with user-generated content strategies and tools like Bazarvoice.

Culture & Benefits

• Empowering collaboration and fostering play, with flexibility to work from home from most locations.
• Hybrid work model allowing some employees to work remotely while others work on-premises.
• Inclusive culture valuing diversity and celebrating all differences.
• Comprehensive and competitive benefits packages designed for flexibility and wellbeing.
• Support for individuals to achieve good physical, financial, emotional, intellectual, and social wellbeing.