TL;DR

Support Engineer (Security): Providing world-class technical support to worldwide customers, analyzing and solving technical issues with an accent on web application security, DDoS mitigation, and malicious code handling. Focus on troubleshooting, bug-fixing, and engaging with customers to integrate insights into product development.

Location: Must be in the EEST time zone and available to work in shift rotation, with priority coverage 3pm–11pm Kyiv time.

Company

%hirify_global% is a global remote-first company providing Linux infrastructure and security products.

What you will do

Provide world-class technical support to worldwide customers.
Analyze and solve technical issues using Linux skills.
Troubleshoot, bug-fix, and track issues, collaborating with developers.
Engage directly with customers to ensure satisfaction.
Contribute to product development with customer insights.
Create Knowledge Base articles based on findings.

Requirements

Must be in the EEST time zone.
Proven experience in a security-focused support role, preferably with web application security.
Experience with security utilities such as netstat, nmap, iptables, and control panels like cPanel, DirectAdmin, Plesk.
Familiarity with popular CMS platforms such as WordPress, Joomla.
Ability to investigate and resolve security incidents, including basic remediation of malicious code.
Strong understanding of WAF, DDoS mitigation, and malware detection.
Strong written and verbal communication skills.
Availability to work in shift rotation, with priority coverage 3pm–11pm Kyiv time, and on weekends as part of a rotating schedule.

Culture & Benefits

Focus on professional development with interesting and challenging projects.
Flexible working hours.
Paid one month vacation per year and unlimited sick leave.
Medical insurance reimbursement.
Co-working and gym/sports reimbursement.
Opportunity to receive a reward for innovative ideas that the company can patent.