Support Engineer (Security)

TL;DR

Support Engineer (Security): Providing world-class technical support to worldwide customers, analyzing and solving technical issues with an accent on web application security, DDoS mitigation, and malicious code handling. Focus on troubleshooting, bug-fixing, and engaging with customers to integrate insights into product development.

Location: Must be in the EEST time zone and available to work in shift rotation, with priority coverage 3pm–11pm Kyiv time.

Company

hirify.global is a global remote-first company providing Linux infrastructure and security products.

What you will do

• Provide world-class technical support to worldwide customers.
• Analyze and solve technical issues using Linux skills.
• Troubleshoot, bug-fix, and track issues, collaborating with developers.
• Engage directly with customers to ensure satisfaction.
• Contribute to product development with customer insights.
• Create Knowledge Base articles based on findings.

Requirements

• Must be in the EEST time zone.
• Proven experience in a security-focused support role, preferably with web application security.
• Experience with security utilities such as netstat, nmap, iptables, and control panels like cPanel, DirectAdmin, Plesk.
• Familiarity with popular CMS platforms such as WordPress, Joomla.
• Ability to investigate and resolve security incidents, including basic remediation of malicious code.
• Strong understanding of WAF, DDoS mitigation, and malware detection.
• Strong written and verbal communication skills.
• Availability to work in shift rotation, with priority coverage 3pm–11pm Kyiv time, and on weekends as part of a rotating schedule.

Culture & Benefits

• Focus on professional development with interesting and challenging projects.
• Flexible working hours.
• Paid one month vacation per year and unlimited sick leave.
• Medical insurance reimbursement.
• Co-working and gym/sports reimbursement.
• Opportunity to receive a reward for innovative ideas that the company can patent.