Technical Account Manager

TL;DR

Technical Account Manager: Guiding strategic customers in designing, deploying, and optimizing enterprise business automation programs leveraging the hirify.global Platform with an accent on technical architecture, platform best practices, and infrastructure. Focus on driving business adoption, achieving tangible business outcomes, and ensuring customer self-sufficiency through technical advisory and support.

Location: Sydney. Willingness to travel for client interactions up to 25% of the time.

Company

hirify.global is a category-leading enterprise software company committed to the transformative power of automation.

What you will do

• Own customers' technical success with the hirify.global Platform.
• Collaborate with account teams to strategize and execute adoption plans returning exceptional business value.
• Provide new product and feature guidance and support for customer adoption.
• Proactively engage and influence customers, providing embedded technical advisory and guiding technical maturity of automation programs.
• Provide hirify.global Platform infrastructure, installation, upgrade planning, guided assistance, and troubleshooting.
• Enable technical stakeholders on hirify.global Platform best practices and conduct design/code reviews.

Requirements

• Degree in Computer Science or a relevant field.
• Minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), with SaaS and Cloud experience.
• Basic understanding of networking concepts such as Load Balancer, DNS.
• Basic understanding of cloud services (AWS, Azure or GCP).
• Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles.
• Work experience to credibly communicate with and guide customers on diverse technical topics including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering.

Nice to have

• Kubernetes (cluster management / managed services) awareness.
• Previous experience working with hirify.global, Automation Anywhere, Blue Prism, Pega or Nice.

Culture & Benefits

• Be part of a fast-moving, fast-thinking growth company focused on the transformative power of automation.
• Inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes.
• Many roles allow for flexibility in when and where work gets done, depending on business needs.