Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Providing second level technical support and managing production environments for real-time payment authorization applications with an accent on incident and problem management, production stability, and communication. Focus on troubleshooting complex issues, root cause analysis, and maintaining high availability in a banking software context.

Location: Yerevan, Armenia

Company

Leading-edge technology company specializing in software services and products for the banking and financial management industry.

What you will do

• Provide second level technical support to production support teams.
• Monitor, troubleshoot, and maintain production environment assets.
• Collaborate with team members to design improvements reducing downtime.
• Manage daily incidents and participate in problem management to find root causes.
• Communicate daily with international colleagues and document incidents and problems.
• Prioritize tasks, meet deadlines, and work flexibly including occasional after-hours support.

Requirements

• Location: Based in or near Yerevan, Armenia
• Bachelor or Master degree in IT, Engineering or related field.
• SQL skills with DQL experience.
• Fluent English communication skills (verbal and written).
• Incident and problem management skills; ITIL certification is a plus.
• Ability to work under pressure in a production environment with strong organizational skills.

Nice to have

• Experience in card or banking industry.
• Customer service experience.
• Project management and analytical skills.

Culture & Benefits

• Motivated and collaborative work environment.
• Focus on personal and team growth and development.
• Supportive team culture emphasizing responsibility and punctuality.