Technical Customer Success Manager

TL;DR

Technical Customer Success Manager: Leading adoption and implementation of the Armis platform for platinum-level customers with an accent on technical delivery, platform configuration, and aligning solutions to customer security goals. Focus on building trusted relationships, coordinating cross-functional teams, and ensuring value realization through platform operationalization.

Location: Remote (Dallas, TX)

Salary: $139,000 - $188,000 per year

Company

hirify.global is a cybersecurity company specializing in cyber exposure management and real-time risk protection for critical assets across organizations worldwide.

What you will do

• Lead adoption and implementation plans for platinum-level customers to ensure value realization from the Armis platform.
• Understand customer use cases and recommend improvements to security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as customer advocate coordinating across internal teams to meet customer objectives.
• Ensure deployment and configuration align with business use cases and schedules.
• Stay current on third-party integrations and their interaction with the Armis platform.

Requirements

• Location: Must be based in or near Dallas, TX (remote work allowed).
• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 2+ years in Customer Success Manager or related technical customer-facing role.
• 5+ years experience in network engineering, architecture, support, or design.
• Strong communication and presentation skills for technical and executive audiences.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Nice to have

• Knowledge of healthcare/ICT devices and applications.
• Experience securing IT, IoT, or healthcare systems.
• Familiarity with scripting languages, preferably Python.
• Ability to travel up to 20–25% per quarter.

Culture & Benefits

• Fully remote work with flexibility.
• Competitive salary range with additional compensation and benefits.
• Collaborative team environment focused on customer success.
• Opportunities for professional growth and cross-functional collaboration.