Enablement Manager

TL;DR

Enablement Manager (HR Operations): Leading and building global training and coaching programs for service teams with an accent on onboarding, everboarding, and operational excellence. Focus on developing training professionals, delivering in-person workshops, and creating scalable enablement systems across multiple countries.

Location: Office in Mexico City, Office in Philippines, Remote in United States

Company

hirify.global is a leading SaaS go-to-market platform providing sales and marketing teams with verified B2B contact data and engagement tools, trusted by over 500,000 companies worldwide.

What you will do

• Own the full lifecycle of enablement for service teams including onboarding, coaching, and certification programs.
• Coach and develop enablement leads into high-performing training professionals.
• Lead in-person workshops and field coaching to improve training effectiveness.
• Collaborate cross-functionally with support, product enablement, HR, and site leaders.
• Build scalable systems, processes, and metrics for enablement effectiveness.

Requirements

• Location: Must be able to travel globally including Mexico and Philippines 10–12 weeks per year.
• 4–7 years experience in leadership, training, enablement, or service operations roles.
• Strong facilitation, coaching, and communication skills.
• Experience building processes and systems in fast-moving environments.
• Comfortable with global travel and cross-cultural collaboration.
• English: Proficient (B2 or higher) required.

Nice to have

• Experience in customer service or customer experience environments.
• Familiarity with adult learning principles or instructional design.
• Experience working across multiple countries and cultures.

Culture & Benefits

• AI-native company culture focused on continuous improvement and productivity.
• Strong emphasis on ownership, focus, urgency, and learning.
• Collaborative environment with cross-departmental support.
• Encouragement of bold ideas, experimentation, and smart risk-taking.
• Investment in personal growth and autonomy.