Customer Support Specialist

TL;DR

Customer Support Specialist: Providing expert support and troubleshooting for legal AI products with an accent on delivering effortless customer experiences and technical issue resolution. Focus on advocating product value, educating users, and collaborating with technical teams to enhance service quality.

Location: Hybrid (Sydney hub office)

Salary: 62,600–84,800 AUD

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely.

What you will do

• Handle high volume inbound requests via phone, chat, and email to ensure effortless customer experience
• Troubleshoot technical product issues and coordinate resolutions with technical and product teams
• Advocate for hirify.global’s product value and educate customers on features and functionality
• Contribute to knowledge base quality and coach users on self-serve resources
• Capture and relay product feedback to the Product team
• Participate in personal and group projects to improve service delivery and processes

Requirements

• Location: Must be able to work in Sydney hub office with hybrid presence
• Bachelor’s degree or equivalent practical experience
• Excellent analytical and communication skills to explain technical concepts to non-technical audiences
• Curiosity about law, technology, and AI
• Growth mindset and enthusiasm for team success

Nice to have

• Prior research, tutoring, or leadership experience
• Experience in exceptional customer service, problem solving, and multitasking

Culture & Benefits

• Competitive and equitable salary with top-tier health benefits
• Hybrid work environment with minimum two days in office per week
• Flexible time off policy with encouraged 20 days off per year
• Recognition program for employee milestones
• Commitment to diversity, equity, inclusion, and accessibility accommodations