Customer Success Manager, Strategic Accounts

TL;DR

Customer Success Manager, Strategic Accounts: Managing long-term success and product adoption for hirify.global's largest franchise and multi-location enterprise customers with an accent on building strong partnerships and driving evangelism. Focus on analyzing user engagement, managing product enhancement requests, and improving the overall customer experience.

Location: Remote from the United States

Salary: $103,400–$138,400 USD

Company

hirify.global is a product company providing software solutions to large strategic accounts, including franchise systems and multi-location enterprise customers.

What you will do

• Develop strong working relationships with corporate contacts in strategic accounts.
• Coach and train corporate staff, franchise owners, and end users on product best practices.
• Collaborate with customers and product managers to manage product enhancement requests.
• Manage initiatives to increase product adoption, customer satisfaction, and evangelism.
• Analyze user engagement data, identify actionable insights, and report on KPIs.
• Act as an escalation point for customer support tickets and update account records.

Requirements

• 5+ years of relevant experience managing multiple accounts and/or projects.
• Proven track record of success in account management and project management.
• Demonstrated ability in learning new software programs and identifying their full potential.
• Self-starter who thrives in an entrepreneurial, fast-paced environment.
• Proactive problem-solver with strong communication and organizational skills.
• Ability to travel < 15% nationwide.

Culture & Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training for all levels.
• Company-paid medical, dental, and vision with 100% employer-paid options and 90% coverage for dependents.
• FSA, HSA, 401k match, and telehealth options including One Medical memberships.
• Parental leave, up to $20k in fertility services, surrogacy, and adoption reimbursement.
• Pet insurance, legal advisory services, and financial planning tools.