TL;DR

Customer Success Manager, Strategic Accounts: Managing long-term success and product adoption for %hirify_global%'s largest franchise and multi-location enterprise customers with an accent on building strong partnerships and driving evangelism. Focus on analyzing user engagement, managing product enhancement requests, and improving the overall customer experience.

Location: Remote from the United States

Salary: $103,400–$138,400 USD

Company

%hirify_global% is a product company providing software solutions to large strategic accounts, including franchise systems and multi-location enterprise customers.

What you will do

Develop strong working relationships with corporate contacts in strategic accounts.
Coach and train corporate staff, franchise owners, and end users on product best practices.
Collaborate with customers and product managers to manage product enhancement requests.
Manage initiatives to increase product adoption, customer satisfaction, and evangelism.
Analyze user engagement data, identify actionable insights, and report on KPIs.
Act as an escalation point for customer support tickets and update account records.

Requirements

5+ years of relevant experience managing multiple accounts and/or projects.
Proven track record of success in account management and project management.
Demonstrated ability in learning new software programs and identifying their full potential.
Self-starter who thrives in an entrepreneurial, fast-paced environment.
Proactive problem-solver with strong communication and organizational skills.
Ability to travel < 15% nationwide.

Culture & Benefits

Flexible time off with ample learning and development opportunities.
Comprehensive onboarding program and leadership training for all levels.
Company-paid medical, dental, and vision with 100% employer-paid options and 90% coverage for dependents.
FSA, HSA, 401k match, and telehealth options including One Medical memberships.
Parental leave, up to $20k in fertility services, surrogacy, and adoption reimbursement.
Pet insurance, legal advisory services, and financial planning tools.