Senior Risk Management Representative (Fintech)

TL;DR

Senior Risk Management Representative (Fintech): Supporting the Fintech Risk Operations team by conducting critical analysis of customer accounts to proactively identify and mitigate risks related to compliance, fraud, and financial transactions with an accent on IDV, KYC/KYB, transaction fraud, and disputes. Focus on making autonomous risk decisions, de-escalating complex customer issues, and collaborating with cross-functional partners to enhance processes and tooling.

Location: Hybrid role requiring 3 days in the office per week in Atlanta, Georgia. The ability to work Saturdays and some holidays is required.

Salary: $46.00 HR–$62.00 HR

Company

hirify.global is a global financial technology platform empowering individuals and small businesses with products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Serve as the primary Subject Matter Expert (SME) for the team, providing guidance on all risk domains, including IDV, KYC/KYB, transaction fraud, and disputes.
• Conduct end-to-end investigations into complex, ambiguous, and high-impact risk cases, analyzing diverse data sets.
• Make and own final, autonomous risk decisions (e.g., account closures, fund holds, restrictions) balancing firm policy, regulatory requirements, and customer experience.
• Act as the final point of escalation for sensitive customer issues, taking ownership to de-escalate conflicts and negotiate resolutions.
• Evaluate the efficacy of specialist-level decisions through formal and informal Quality Assurance (QA) reviews and deliver constructive feedback.
• Analyze operational data and frontline feedback to identify emerging risk trends, process inefficiencies, or gaps in tooling and controls.

Requirements

• 5+ years of hands-on experience in a risk operations role (e.g., fraud prevention, compliance, KYC/KYB, or payments) within a fintech, banking, or e-commerce environment.
• Demonstrable expert-level knowledge across multiple risk domains, specifically IDV, KYC/KYB, transaction fraud analysis, and disputes/chargebacks.
• A proven track record of independently investigating and resolving the most complex, ambiguous, and high-impact risk cases.
• Demonstrated ability to make sound, autonomous, and high-impact risk decisions (e.g., account closures, fund holds) that balance policy, regulatory requirements, and customer empathy.
• Exceptional customer communication and de-escalation skills, with experience acting as a final escalation point for sensitive customer situations.
• High proficiency with internal risk management tools, case management systems (e.g., Salesforce), and data analysis tools (e.g., G-Suite, Excel).

Nice to have

• Bachelor’s Degree in a related field (e.g., Finance, Criminal Justice, Business).
• Professional certifications such as CFE (Certified Fraud Examiner) or ACAMS (Association of Certified Anti-Money Laundering Specialists).

Culture & Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Eligible for a cash bonus, equity rewards, and benefits.
• Receive cross-training and assignments across various workflows to rapidly expand skills.
• Demonstrate and exemplify hirify.global’s core values in every action and interaction.