Customer Engineer (Web/E-commerce)

TL;DR

Customer Engineer: Leading technical onboarding and integrating hirify.global’s APIs and solutions for enterprise customers with an accent on maximizing product value and ensuring seamless customer experiences. Focus on developing and validating solutions using web technologies and partnering cross-functionally for successful project delivery.

Location: Remote (Canada)

Salary: $105,000–$120,000 CAD

Company

hirify.global is a platform focused on driving customer loyalty through seamless post-purchase experiences for retailers.

What you will do

• Lead technical onboarding for top-tier enterprise retailers and direct-to-consumer brands.
• Provide consultative guidance to ensure seamless integration with hirify.global’s solutions.
• Create clear and effective technical specifications from customer business requirements.
• Develop and validate solutions using web technologies such as APIs, JSON, CSS, HTML, and JavaScript.
• Partner cross-functionally with internal and external stakeholders to ensure successful project delivery.
• Contribute to the growth of the global Professional Services team through documentation, process improvements, and internal tool development.

Requirements

• 3-7+ years of experience working on enterprise-level software projects as a technical lead.
• Hands-on experience with web technologies such as APIs, HTML, CSS, and JavaScript, with proficiency in JavaScript or related languages.
• Strong ability to thrive in a fast-paced environment, with excellent time management and prioritization skills.
• Work from Canada only.

Nice to have

• Experience with iPaaS, retail and e-commerce platforms, order management systems (OMS), inventory management, WMS, TMS, supply chain, or logistics.

Culture & Benefits

• Mission to simplify the everyday lives of consumers through post-purchase experiences.
• Works with 1500+ brands including GameStop, Neiman Marcus, Sonos, and Nike.
• Global team with hubs in San Francisco, London, and Bangalore.
• Thrives on adventure and innovation in the post-purchase movement.
• Values big hearts, collaboration, and celebrates professional wins.