Customer Engineer (Web/E-commerce)

TL;DR

Customer Engineer (Web/E-commerce): Leading technical onboarding and integrating hirify.global’s APIs and solutions for enterprise retailers and direct-to-consumer brands with an accent on maximizing product value and customer success. Focus on developing and validating solutions using web technologies like APIs, HTML, CSS, and JavaScript to deliver seamless customer experiences.

Location: Remote (Canada)

Salary: $105,000–$120,000 CAD (annual)

Company

hirify.global is a product company focused on simplifying post-purchase experiences for retailers and consumers globally.

What you will do

• Lead technical onboarding for top-tier enterprise retailers and direct-to-consumer brands.
• Provide consultative guidance for seamless integration with hirify.global’s solutions.
• Create clear and effective technical specifications from customer business requirements.
• Develop and validate solutions using web technologies such as APIs, JSON, CSS, HTML, and JavaScript.
• Partner cross-functionally with technical and business stakeholders to ensure successful project delivery.
• Contribute to the growth of the Professional Services team through documentation and tool development.

Requirements

• 3-7+ years of experience working on enterprise-level software projects as a technical lead.
• Hands-on experience with web technologies such as APIs, HTML, CSS, and JavaScript.
• Proficiency in JavaScript or related languages.
• Strong ability to thrive in a fast-paced environment, with excellent time management and prioritization skills.

Nice to have

• Experience with iPaaS, retail, and e-commerce platforms.
• Knowledge of order management systems (OMS), inventory management, WMS, TMS, supply chain, or logistics.

Culture & Benefits

• Mission to simplify the everyday lives of consumers through post-purchase experiences.
• Collaborate with renowned brands like GameStop, Neiman Marcus, Sonos, and Nike.
• Global presence with hubs in San Francisco, London, and Bangalore.
• Team thrives on a sense of adventure and innovation.
• Supportive environment that celebrates professional wins and personal milestones.