TL;DR

Customer Success Manager (Social Advertising): Managing and growing a portfolio of enterprise customers by becoming a platform specialist and solving their social advertising needs with an accent on driving adoption, outcomes, renewals, and advocacy. Focus on building strong relationships, leveraging digital advertising expertise, and collaborating cross-functionally to inform product roadmap and sales.

Location: Hybrid in New York. Ability and willingness to travel for meetings, conferences, and industry events when possible.

Salary: $75,000 – $100,000 USD per year (plus annual bonus and equity grants)

Company

Smartly is an AI-powered advertising technology company transforming ad experiences for brands and their consumers, managing creative and media for over 700 brands worldwide.

What you will do

Act as the main point of contact for customers to deliver an exceptional customer experience.
Become a specialist in the %hirify_global% platform and digital advertising to provide consultative advice and best practices.
Build and foster strong relationships with customers as well as partners like Facebook and Pinterest.
Be the voice of customers to inform the sales process and product roadmap.
Collaborate effectively across functions including Sales, Marketing, Product, and Engineering.
Contribute to building a world-class Customer Success organization and optimizing existing processes.

Requirements

5+ years of relevant experience in a customer success or similar customer-facing function.
Advanced knowledge of social advertising (Facebook, Pinterest, Snapchat, etc.).
Highly empathetic, with a positive attitude and a strong desire to help customers reach their goals.
Results-driven mentality, with a bias for action and collaboration.
Ability to explain complex concepts clearly and translate data into insights.
Strong spoken and written communication skills.
Ability and willingness to travel for meetings, conferences, and industry events.

Culture & Benefits

Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick days.
Generous healthcare packages and mental health benefits.
Monthly wellness benefit and learning reimbursement opportunities.
401K plus matching and equity grants for all new Smartlies.
Volunteer time off days and company donation matching opportunities.
Choice of computer (MAC or PC).