Customer Success Manager (Social Advertising)

TL;DR

Customer Success Manager (Social Advertising): Managing and growing a portfolio of enterprise customers by becoming a platform specialist and solving their social advertising needs with an accent on driving adoption, outcomes, renewals, and advocacy. Focus on building strong relationships, leveraging digital advertising expertise, and collaborating cross-functionally to inform product roadmap and sales.

Location: Hybrid in New York. Ability and willingness to travel for meetings, conferences, and industry events when possible.

Salary: $75,000 – $100,000 USD per year (plus annual bonus and equity grants)

Company

Smartly is an AI-powered advertising technology company transforming ad experiences for brands and their consumers, managing creative and media for over 700 brands worldwide.

What you will do

• Act as the main point of contact for customers to deliver an exceptional customer experience.
• Become a specialist in the hirify.global platform and digital advertising to provide consultative advice and best practices.
• Build and foster strong relationships with customers as well as partners like Facebook and Pinterest.
• Be the voice of customers to inform the sales process and product roadmap.
• Collaborate effectively across functions including Sales, Marketing, Product, and Engineering.
• Contribute to building a world-class Customer Success organization and optimizing existing processes.

Requirements

• 5+ years of relevant experience in a customer success or similar customer-facing function.
• Advanced knowledge of social advertising (Facebook, Pinterest, Snapchat, etc.).
• Highly empathetic, with a positive attitude and a strong desire to help customers reach their goals.
• Results-driven mentality, with a bias for action and collaboration.
• Ability to explain complex concepts clearly and translate data into insights.
• Strong spoken and written communication skills.
• Ability and willingness to travel for meetings, conferences, and industry events.

Culture & Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick days.
• Generous healthcare packages and mental health benefits.
• Monthly wellness benefit and learning reimbursement opportunities.
• 401K plus matching and equity grants for all new Smartlies.
• Volunteer time off days and company donation matching opportunities.
• Choice of computer (MAC or PC).