Sr. Applied Scientist (AI)

TL;DR

Sr. Applied Scientist (AI): Researching and developing disruptive generative AI technology for cloud-based contact centers, with an accent on natural language processing, LLMs, and Agentic AI. Focus on quickly prototyping and iterating ideas to build robust ML models and innovate on state-of-the-art Agentic AI based systems.

Location: Must be based in one of several US geographic markets.

Salary: $150,400–$260,000/year

Company

Amazon Connect is a highly disruptive cloud-based contact center from AWS that enables businesses to deliver intelligent, engaging, dynamic, and personalized customer service experiences.

What you will do

• Research and develop generative AI technology that would disrupt the industry.
• Distill insights from huge data sets.
• Conduct cutting-edge research and foster ML models from conception to deployment.
• Innovate on modern contact centers in the cloud.
• Design and deliver scalable, resilient systems while maintaining a constant customer focus.

Requirements

• 3+ years of experience building machine learning models for business applications.
• PhD, or Master's degree and 6+ years of applied research experience.
• Experience programming in Java, C++, Python or related language.
• Experience with neural deep learning methods and machine learning.
• Deep expertise in machine learning, deep learning, natural language processing, LLMs, and Agentic AI.
• Must be based in one of several US geographic markets.

Nice to have

• PhD.
• Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy.
• Experience with large scale distributed systems such as Hadoop, Spark.

Culture & Benefits

• Diverse and inclusive team culture with employee-led affinity groups.
• Endless knowledge-sharing, mentorship, and career-advancing resources.
• Emphasis on work-life harmony and flexibility in working culture.
• Full range of medical, financial, and other benefits.
• Equity and sign-on payments as part of total compensation.